Return and Refund Policy

Thank you for shopping with Dormzie.net. We strive to ensure your satisfaction with every purchase. If you are not entirely happy with your order, we're here to help.

30-Day Return Policy

You have 30 calendar days from the date of delivery to return eligible items for a refund or exchange.

Return Eligibility:

✔ The item must be unused and in the same condition that you received it.
✔ It must be returned in its original packaging.
✔ Proof of purchase is required.

How to Initiate a Return

1.Contact us at contact@dormzie.net to inform us of your intention to return an item.

2. Provide your order number, the item(s) you wish to return, and the reason for the return.

3. Our customer service team will guide you through the return process and provide you with a return authorization.

Return Shipping

Customers are responsible for return shipping costs, unless the return is due to:
✅ A mistake on our part
✅ A defective or damaged product

We highly recommend using a trackable shipping service to ensure the safe return of your item.

Refund Processing

✔ Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
✔ If approved, your refund will be processed, and a credit will be automatically applied to your original payment method.
✔ Processing times may vary depending on your payment provider.

Exchanges

If you wish to exchange an item, please follow the return process and then place a new order for the desired item.

Exchanges are processed separately from returns.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at contact@dormzie.net. We will provide instructions on how to proceed with a replacement or refund.

Contact Information

If you have any questions or concerns about our Return and Refund Policy, please reach out to us at contact@dormzie.net. We are here to assist you.

Policy Updates

Dormzie.net reserves the right to update or modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting on our website.

Thank you for choosing Dormzie.net! We appreciate your trust in our products and are committed to providing excellent customer service.